Refund policy

RETURNS AND REFUND POLICY

Our Approach
We want you to be satisfied with your VELUNE™ purchase. If there is a problem with your order, contact belunebeautyza@gmail.com with your order number and a description of the issue.

Damaged, Faulty or Incorrect Items
Please contact us as soon as reasonably possible and include photographs where relevant. We will assess the issue and provide an appropriate remedy in accordance with applicable South African consumer law.

Change of Mind
Contact us before returning an item. Unused, unopened products may be eligible for a change of mind return. Faulty, damaged or incorrect items will be handled in accordance with applicable South African law.

For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for a voluntary change of mind return. This does not limit any rights you may have under applicable law.

Refunds
Where a refund is approved or legally required, we will explain the process and timing. Refunds will generally be made to the original payment method where possible.

Contact
Email belunebeautyza@gmail.com before sending any item back. Unauthorised returns may delay processing.