Shipping policy

Last updated: 27 August 2026

At VELUNE™, we want your order to arrive safely and efficiently. Please review the information below before placing your order.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing and preparation before your order is dispatched.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

Once dispatched, delivery within South Africa typically takes approximately 5–10 business days.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather, peak periods, or circumstances outside our control.

Remote areas may require additional delivery time.

Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

You can use our Track My Order page to check your delivery status.

Incorrect Address

Please make sure your delivery information is correct before completing your purchase.

If an incorrect or incomplete address is provided, additional delivery charges may apply. VELUNE™ cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

Email: [YOUR SUPPORT EMAIL]

Please include your order number so that we can assist you.